• Santi C

How to Write an Auto Attendant Script


An automated attendant is your first chance to provide value to your customers. This can be in the form of your business address, your hours of operations, and information about the services you offer. This guide will teach you how to write an effective auto attendant script that will keep potential customers hooked.


What is Auto Attendant?

An auto attendant is an automatic voice menu system that assists callers with basic business information as well as helping to direct them to the appropriate department. Having an auto-attendant is a very useful and affordable feature that any scale business can take advantage of, as well as simplifying the call experience for your customers. Auto attendants are also known as digital receptionists because they take the place of a receptionist that would answer customer calls.


Now that you are familiar with what an auto-attendant is, here are tips on how to create the perfect script for incoming callers.


Begin the script with a friendly but short greeting.

Keep it short since customers will probably call in multiple times and don't want their time wasted by having to sit through a long script multiple times, 30 seconds is the maximum time any digital receptionist should be. This is also the perfect time to include your company slogan and increase customer brand awareness.


Thank you for calling [Company Name], [Slogan/Tagline]

Thank you for calling [Blinkvoice], [the voice of business]


After greeting, present the menu so callers reach their extension as soon as possible.

This second part includes listing the departments and extensions numbers your caller might need. Make sure to include commonly used shortcuts such as "Press 0 to speak to a representative"


For [Department] press [Extension Number]

For [Department] press [Extension Number]

For [Department] press [Extension Number]

For [Tech Support] press [1]

For [Customer Service] press [2]

For [Sales] press [3]

For Business information press [4]


Different Auto Attendants for Different Occasions

It is important to let callers know if they have reached you outside of office hours and how they can contact you. This is when you should inform callers of your hours of operation.


Thank you for calling [Company Name], [Slogan/Tagline] We are currently closed. We are open [Days open] from [hours open] Please call back during business hours for assistance. Goodbye.

Thank you for calling [Blinkvoice], [the voice of business] We are currently closed. We are open [Monday through Friday] from [9am to 5pm] Please call back during business hours for assistance. Goodbye.


This article has shown how an effective auto attendant script can provide value to customers while saving your business time and money. If your office doesn't have an auto-attendant make sure to contact Blinkvoice for all your telecom needs.

1 view

Blink Voice, Inc. All Rights Reserved © 2020

  • Black LinkedIn Icon